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Visitor Friendly Test

VISITOR-FRIENDLY TEST

NOTE: The following 10 questions provide approximation to determine the level of friendliness of a certain tourist-oriented place. Provide 10 points for each favorable answer. A passing score is 60. Anything less may probably spell trouble.

1. Are the central access points to your community (road, rail, plane) equipped with visitor information centers or do they provide instructions to easily accessible information?

2. Should an airport be the primary access point, does it provide a full range of visitor information services (e.g. accommodation, tourist booth, visuals on-site, etc.)?

3. Do visitor facilitators – cabs, buses, airline personnel, security, airport operators, reservation personnel – receive any formal training and does a system exist to monitor the quality of visitor facilitator services?

4. Do hotels/lodges offer in-house television access channels for visitors with information on events, attractions, restaurants, and things to do?

5. Is a single organization or agency responsible for visitor business and are public funds provided for its activities?

6. Does that organization or agency have a marketing profile of visitors, and is this profile used for marketing activities?

7. Does the place’s hospitality industry accommodate foreign visitors’ needs (language, directions, special interests, do’s and don’ts)?

8. Does a range of accommodation exist to meet actual or expected visitor needs (by price range, size of facilities, access to site)?

9. Is access to sites, attractions and amenities (events, recreational, central location), easily available at reasonable cost and frequency?

10. Does the place welcome visitors and accommodate their needs (commercial hours, credit cards, language, signage, traffic, parking, public services)?

 
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